Return & Refund Policy

Thank you for your purchase.

Due to the customised and personalised nature of our products, all items are non-returnable and non-refundable. Each product is made specifically to your order and cannot be resold once produced.

We do not accept returns, exchanges, or cancellations for:

• Change of mind

• Incorrect selection of product options (e.g. size, colour, custom details)

• Minor variations that may occur as part of the customisation process

However, if your item arrives damaged, defective, or incorrect, please contact us within [insert timeframe, e.g. 7 days] of receiving your order. We may require photo evidence and will work with you to resolve the issue appropriately.

By placing an order, you agree to this policy and confirm that all customisation details provided are accurate.

If you have any questions before ordering, please feel free to contact us.